Frequently Asked Questions
How should I choose my size?
This style runs small. Measure from your heel to your longest toe and choose the matching foot length in our size guide. If your measurement falls between two listed lengths or you prefer more room, choose the next available size.
What materials are used?
The slippers feature a soft-touch closed upper, a full plush collar and lining, and a thick platform sole. The exact fiber composition has not been independently verified. See the product page for construction and care details.
Where are they designed to be worn?
They are designed primarily for indoor use. The textured outsole provides added indoor grip but is not slip-proof.
Where does NOVENU currently ship?
NOVENU accepts orders for delivery addresses in the United States and Canada when the destination and selected product variant are available at checkout. Availability may differ by country and variant.
How much is shipping?
Standard tracked shipping is free to eligible addresses in the United States and Canada. Store prices are shown in U.S. dollars (USD). NOVENU does not currently collect Canadian GST/HST at checkout; Canadian customs authorities or carriers may assess import taxes, duties, brokerage, or other government charges not collected by NOVENU. Any taxes collected by NOVENU will appear at checkout.
How long does delivery take?
Orders are generally reviewed and submitted for fulfillment within 1–3 business days. Estimated delivery is generally 8–18 business days after dispatch. These are estimates, not guaranteed dates.
Will I receive tracking?
Yes. Tracking information is sent when it becomes available. It may take a short time to begin showing movement after the shipment record is created.
What if my order arrives damaged, defective, or incorrect?
Contact us as soon as possible—preferably within 7 days—and include your order number plus clear photos or video of the item and packaging. This requested reporting period does not limit rights available under applicable consumer law.
What if the size is not right?
Eligible orders include one complimentary size replacement when requested within 7 days of delivery and when the published conditions are met. This voluntary support does not shorten mandatory consumer rights.
Can I return an item because I changed my mind?
Customers in the United States and Canada may request an eligible preference return within 30 days of delivery, subject to the published conditions. Review our Returns & Size Support Policy and contact us before sending any item. Never send a return to the address printed on the package.