Legal notice
LEGAL NOTICE
Last updated: July 17, 2026
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SITE OPERATOR
This website, novenu.com, is operated by Hanzelle Rivera, an individual seller based in Nicaragua, under the trade name NOVENU.
Operator: Hanzelle Rivera
Trade name: NOVENU
Business location: La Palma, 55000, Nicaragua
Email: support@novenu.com
Website: https://novenu.com
NOVENU is a trade name used for the operation of this online store and is not represented as a separately incorporated legal entity.
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SCOPE OF THIS WEBSITE
NOVENU operates an online retail store offering footwear and related consumer products. The information, products, prices, promotions, and availability displayed on this website may be updated or corrected when reasonably necessary.
All purchases made through this website are subject to our Terms and Conditions, Shipping Policy, Returns & Resolution Policy, and Privacy Policy.
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E-COMMERCE PLATFORM
This store is hosted by Shopify, which provides the e-commerce platform used to display products, process orders, support checkout, and operate certain store features.
Payments are processed through the payment methods made available at checkout. NOVENU does not independently store complete payment card details.
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THIRD-PARTY SUPPLIERS AND FULFILLMENT
NOVENU may work with independent suppliers, fulfillment providers, payment providers, technology providers, and shipping carriers to process and deliver orders.
Products may be stored, processed, fulfilled, or shipped by a third-party supplier or logistics provider. NOVENU remains the customer’s primary point of contact for questions concerning an order, delivery issue, approved return, replacement, or refund.
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PRICES, PAYMENTS, AND ORDERS
Unless otherwise stated, prices are displayed in United States dollars (USD). Applicable taxes, shipping charges, or other costs, if any, will be disclosed during checkout.
Submitting an order does not guarantee acceptance. Orders may be declined or canceled for legitimate reasons, including product unavailability, payment issues, suspected fraud, incorrect pricing, address problems, or technical errors. Any applicable refund will be handled according to the payment provider’s procedures and our published policies.
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SHIPPING AND RETURNS
Delivery times are estimates and are not guaranteed. Customers should review the Shipping Policy for current processing, tracking, and estimated delivery information.
The business location listed in this Legal Notice is not a return address. Customers must contact support@novenu.com before sending any item. Returns sent without prior authorization may not be received or refunded. All return and resolution requests are governed by the Returns & Resolution Policy.
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INTELLECTUAL PROPERTY
The NOVENU name, logo, website design, original written content, graphics, and other original materials created by or for NOVENU are protected to the extent permitted by applicable intellectual property laws.
Product images, platform elements, trademarks, service marks, and other materials belonging to suppliers, Shopify, payment providers, or other third parties remain the property of their respective owners.
No content from this website may be copied, reproduced, distributed, modified, or commercially used without authorization, except where permitted by applicable law.
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WEBSITE INFORMATION AND AVAILABILITY
NOVENU makes reasonable efforts to keep website information accurate and current. However, minor errors, interruptions, outdated information, or differences in product color and appearance may occasionally occur.
Product appearance may vary slightly because of lighting, display settings, manufacturing updates, or other reasonable factors. NOVENU may correct errors and update website content without prior notice.
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THIRD-PARTY LINKS AND SERVICES
This website may contain links to or integrations with third-party websites and services. NOVENU is not responsible for the availability, security, content, or privacy practices of independently operated third-party services. Customers should review the applicable policies of those providers.
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CONSUMER RIGHTS
Nothing in this Legal Notice, or in any other NOVENU policy, is intended to exclude or restrict rights that cannot lawfully be waived under applicable consumer protection laws.
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CONTACT
Questions regarding this Legal Notice, the website, or an order may be sent to:
NOVENU
Attn: Hanzelle Rivera
La Palma, 55000, Nicaragua
Email: support@novenu.com
Customer inquiries are handled electronically. Please do not send returns to the business location listed above.