Shipping policy

NOVENU currently accepts orders only for delivery addresses in the United States that are accepted at checkout.

Shipping cost and currency

Standard tracked shipping is free within the United States. Store prices are shown in U.S. dollars (USD), although a payment provider may display a converted amount. Taxes collected by NOVENU appear at checkout. Government authorities or carriers may assess additional charges not collected at checkout where applicable and permitted by law.

Fulfillment location and partners

Orders may be prepared and shipped by independent suppliers, marketplaces, fulfillment partners, or carriers and may ship from outside the United States. NOVENU remains the seller and customer-service contact for the order. To fulfill and deliver an order, necessary recipient and delivery information may be shared with these parties.

Processing and delivery estimates

Orders are generally reviewed and submitted for fulfillment within 1–3 business days after payment and address confirmation, excluding weekends and holidays.

Estimated delivery is generally 8–15 business days after processing. These are estimates, not guaranteed delivery dates. Delivery can be affected by carrier handling, customs or government processing, severe weather, holidays, logistics disruptions, and other circumstances outside our reasonable control.

Order tracking

When tracking becomes available, we send it to the email address provided at checkout. Tracking may take a short time to display its first update after a shipment record is created.

Shipping address

Please review your full name, street address, apartment or unit number, city, state, and ZIP code before completing checkout. Contact support@novenu.com immediately if a correction is needed. Once processing or fulfillment has started, we cannot guarantee that the address can be changed. Additional costs caused by an incorrect address may be the customer's responsibility where permitted by law.

Delays, failed delivery, or missing packages

If NOVENU cannot ship within the time stated for the order, we will provide the options required by applicable law, which may include consenting to a revised shipment date or cancelling the unshipped order for a prompt refund.

Contact us if tracking has shown no movement for 7 business days, if the package has not arrived 5 business days after the end of the estimated delivery window, or promptly after a delivery scan if the package cannot be located. We will investigate and provide an appropriate resolution when loss or misdelivery is confirmed.

Multiple shipments

If an order contains more than one item, the items may occasionally arrive in separate packages. Available tracking information will be provided for each shipment.

Contact

For shipping questions, email support@novenu.com or use our Contact Us page. Include your order number whenever possible.